Privacy Policy
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Effective Date: January 25, 2022
SD Roadservice LLC ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our towing and roadside assistance services or interact with us.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
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Name
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Contact information (phone number, email address, physical address)
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Payment information (e.g., credit card details, billing address)
b. Vehicle Information
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Vehicle make, model, and license plate number
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Location of the vehicle requiring assistance
c. Usage Data
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Information about how you interact with our website or mobile application (if applicable), including IP address, browser type, and device information.
2. How We Use Your Information
We use the information collected to:
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Provide and manage towing and roadside assistance services.
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Process payments and issue invoices or receipts.
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Communicate with you about your service requests.
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Improve our services and customer experience.
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Comply with legal obligations or respond to lawful requests.
3. Sharing Your Information
We do not sell your personal information. However, we may share your information in the following circumstances:
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With service providers: To facilitate service delivery, such as third-party towing operators or payment processors.
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For legal purposes: If required by law, regulation, or legal process (e.g., subpoena).
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In emergencies: To protect the safety, rights, or property of our customers, employees, or the public.
4. Data Security
We implement reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or storage is completely secure. We cannot guarantee absolute security.
5. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
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Accessing or requesting a copy of your data.
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Correcting inaccurate information.
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Requesting deletion of your data, subject to legal and operational requirements.
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Opting out of marketing communications.
To exercise these rights, contact us using the information below.
6. Cookies and Tracking
If we use a website or mobile app, we may collect cookies and similar tracking technologies to enhance your experience. These technologies may collect information such as:
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Browser type
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Pages visited
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Time spent on pages
You can manage cookies through your browser settings.
7. Third-Party Links
Our website or communications may include links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website and will include the effective date.
9. Contact Us
If you have questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us:
SD Roadservice LLC
6811 W Higgins Ave, Chicago IL 60656
+17083209444
office@etowly.com